Customer Help
Most Frerquently Asked Questions
Common purchase questions
🛒 Order & Shipping
A: Creating an account is quick and easy—just click "Sign Up" at the top and follow the instructions to get started.
A: Yes, you can! Simply go to your account settings or contact our support team right away to update your address.
A: Shipping usually takes between 5 to 15 business days, depending on your location and selected delivery method.
A: Once your order ships, we’ll email you a tracking number so you can monitor your delivery in real-time.
A: Customs fees may apply based on your country’s regulations. We recommend checking with your local customs office for exact details.
A: Yes! All our mining units come with a compatible PSU unless otherwise mentioned.
A: Absolutely—we ship worldwide! Shipping fees and times may vary depending on your country.
A: Yes, we offer special pricing for bulk orders. Contact our sales team for a custom quote.
Common return / refund questions
🔁 Returns & Refunds
A: We provide free returns and full refunds within 30 days of delivery. If the item is defective or not as expected, we’ve got you covered.
A: Don’t worry! Contact our support team with your order details and we’ll resolve it right away.
A: We’re sorry to hear that. Please send us photos of the damage within 7 days and we’ll process a replacement or refund.
A: You’ll receive the authorized return address and shipping instructions once your return is approved by our team.
A: You can reach us via email, live chat, or our contact form—our support team is available 24/7.
A: If you’ve entered an incorrect shipping address, please contact our customer support team as soon as possible. We’ll do our best to update the address before your order is processed. Once the item ships, we’re unable to make any changes.
A: Orders begin processing shortly after submission, so modifications or cancellations may not always be possible. If you need to make a change, contact us right away, and we’ll try to accommodate your request.
A: Currently, we do not offer pre-orders on sold-out products. We recommend signing up for restock notifications on the product page so you can be alerted as soon as it becomes available again.
Common payment questions
🛡️ Payment and Security
A: We accept a variety of payment methods including major credit/debit cards, bank transfers, and select digital currencies.
A: Yes, we support crypto payments, and all transactions are encrypted for your protection.
A: We offer secure payment options and fraud prevention measures to ensure safe transactions.
A: Orders are usually processed within 24–48 hours of payment confirmation.
A: Yes, a confirmation email will be sent to you once your payment is successfully received.
A: If your payment isn’t confirmed within 24 hours, please reach out to our support team with your payment reference.
Common warranty questions
🛠️ Warranty and Repairs
A: Our mining hardware comes with a limited manufacturer warranty covering defects in materials or workmanship.
A: The warranty covers manufacturing defects but does not include damage due to misuse, unauthorized repairs, or natural wear.
A: To initiate a claim, contact our support with your order number and issue details. We’ll guide you through the process.
A: Once a claim is approved, we’ll provide return instructions. Repairs typically take a few business days, depending on the issue.
A: Yes, we offer out-of-warranty repair services for an additional fee, based on assessment.
A: Repairs under warranty are usually free of charge, but shipping costs may apply.
A: The repair process can take anywhere from 5–10 business days depending on workload and part availability.
Common bulk order questions
📦 Bulk Orders and Wholesale
A: Yes, we provide discounts for bulk orders. Contact our sales team for a custom quote.
A: Wholesale orders can be placed by filling out our bulk order form or by contacting our sales department directly.
A: Minimum order quantities vary by product. Please check with our team for specific thresholds.
A: We accept wire transfers, credit cards, and cryptocurrency for wholesale orders.
A: Yes, we offer international shipping on large orders with competitive rates.
A: Absolutely. Once your order ships, we’ll send tracking information to your registered email.
A: Yes, our support team is available to assist wholesale customers with any product or order-related issues.
A: Bulk buyers may receive priority service, customized packaging, and access to special promotions.
Common account management questions
👤 Account and Order Management
A: Simply click on the “Sign Up” or “Create Account” button and follow the instructions to register.
A: Log in to your account and go to the “My Orders” section to track your order in real-time.
A: Click “Log In” at the top of the page and enter your credentials. If you forgot your password, use the recovery option.
A: Use the “Forgot Password” link on the login page to reset your password via email.
A: If the order hasn’t shipped yet, we may be able to update your shipping address. Contact us immediately for assistance.
A: Your order history is available in your account dashboard under “Order History.”
A: We use industry-standard encryption and data protection practices to ensure your information is always secure.