Return Policy

At Hash Harvest, your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, this policy explains how we handle returns, exchanges, and refunds.

1. Pre-Order Cancellations

You may cancel a pre-order at any time before the item ships for a full refund.
To cancel, simply contact our support team in writing — we’ll take care of the rest.

2. Changed Your Mind? Return Within 30 Days

If you decide the product isn’t right for you, you can return it within 30 days of delivery for a full refund. Items must be unused, in original packaging, and in sellable condition.
Please contact our support team to request a return authorization number before sending it back.

✅ Free return shipping is included during the 30-day window.
Refunds are processed once we inspect and approve the returned item.

3. Faulty or Malfunctioning Equipment

If your hardware malfunctions within the first 30 days, we’ll provide a replacement or full refund, including all shipping costs.
After 30 days, your product is still covered under our 1-year international warranty.

In either case, Hash Harvest covers return and replacement shipping.

4. Damaged Shipments

If your order arrives damaged, notify us within 5 days of the delivery date.
We’ll ship a replacement or issue a refund as soon as damage is confirmed.

Tip: Keep the original packaging and send photos of the damage when contacting our team for quicker resolution.

5. Missing or Incorrect Items

Received the wrong item, or is something missing from your order? Let us know within 7 days of delivery.
We’ll promptly send the correct product or replace the missing part at no extra cost.

6. Return Packaging Guidelines

To ensure safe return transit, please use the original packaging and follow our secure packing instructions.
Hash Harvest cannot be held responsible for loss or damage to returns that aren’t properly packaged.

7. Optional Shipping Insurance

For high-value orders, we offer additional shipping insurance at 2% of the item’s value.
If you’d like to include this service, please email us before placing your order at: info@hashharvest.com

8. How to Initiate a Return

To start your return, email our support team  to request a Return Authorization Number (RAN) and step-by-step instructions.
You can also use the return form available on our website.

9. Refund Timelines

Once we receive and inspect your return, refunds are processed within 3–5 business days.
Funds will be credited to your original payment method.

10. Contact Us

Have questions about returns, exchanges, or warranty claims?
📩 Email: info@hashharvestextract.com
We’re here to help every step of the way.